Frequently Asked Questions
Find quick answers to common questions about appointments, services, and billing.
You can book an appointment either by calling our reception desk at +264 61 400 506 during operating hours, or by filling out the secure inquiry form on our Contact Page. We recommend booking in advance.
Logos Medical Services accepts most major Namibian medical aid schemes. Please call our billing department to confirm your specific scheme's coverage. We also accept cash, card (Visa/Mastercard), and EFT payments.
While our general practitioners are equipped for primary care, most specialists require a **referral from a GP**, especially for medical aid purposes. We can arrange a consultation with one of our GPs to facilitate a timely referral.
Yes, we stock a comprehensive range of travel vaccines and can provide personalized advice based on your destination. Please book a **Travel Vaccine Consultation** at least 4-6 weeks before your trip.
For life-threatening emergencies, please call +264 61 400 506 immediately. For urgent but non-life-threatening medical concerns during or just outside operating hours, please use the **Emergency Contact Button** at the bottom right of the screen or call the emergency line provided on the Contact page.